Return Policy
Last Updated: October 2026
At Jonny Jewels, many of our pieces are handmade and customized specifically for each customer. Please review your order carefully before completing your purchase.
Refund Policy
Refunds requested before production is completed may be eligible for a partial refund. Orders are submitted to our manufacturer on a weekly basis, and a portion of the order cost is paid at the time of submission.
Once your order has been submitted and payment has been sent to the manufacturer, only up to 50% of the order total may be refundable. Once production is completed or the order has shipped, the order is non-refundable.
Refund eligibility at a glance
- Before production is completed — a partial refund may be available; contact Jonny Jewels as soon as possible.
- Submitted to our manufacturer and paid — only up to 50% of the order total may be refundable.
- Production completed or shipped — the order is non-refundable.
Custom Orders — Final Sale
Because custom jewelry is made specifically according to your selected size, material, style, name, font, and other customization options, all customized and personalized orders are final sale once production is completed or the order has shipped. Refund eligibility before that point is described in the Refund Policy above.
Custom orders are generally not eligible for returns or exchanges due to:
- Ordering the incorrect size or length
- Incorrect spelling or customization submitted by the customer
- Selecting the wrong material, width, font, or design
- Change of mind
- Normal wear and tear
- Damage caused by improper care
Please carefully review all customization details before submitting your order.
Cancellations & Changes
If you need to change or cancel an order, contact Jonny Jewels as soon as possible.
If production has not yet begun, we may be able to make changes or approve a cancellation. Once production begins, custom orders cannot be canceled or changed. Refunds are reviewed under the Refund Policy above.
Wrong or Defective Items
If you receive an item that is incorrect due to an error by Jonny Jewels or arrives with a manufacturing defect, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We will review the issue and, when appropriate, provide a repair, replacement, or other suitable resolution.
90-Day Warranty Included
Your 90-day warranty begins on the date of delivery. It covers eligible manufacturing or finishing issues. Misuse, accidental damage, exposure to chemicals, improper care, and normal wear and tear are not covered.
To request a review, contact Jonny Jewels with your order number, a description of the issue, and clear photos or videos. We will review the issue and, when appropriate, provide a repair, replacement, or other suitable resolution.
Shipping Damage
If your package or jewelry arrives damaged, please contact us promptly and provide photographs of both the item and packaging so we can review the situation.
Jewelry Care & Normal Wear
Jewelry may naturally experience wear over time. Exposure to water, sweat, chemicals, fragrances, lotions, cleaning products, pools, salt water, or improper storage may affect the appearance and lifespan of jewelry.
Damage, fading, discoloration, or other changes resulting from normal wear or improper care are not considered manufacturing defects. Please follow our Care Guide to help maintain your jewelry.
Return Shipping
Do not send any jewelry back without first contacting Jonny Jewels and receiving return instructions. Unauthorized returns may not be accepted.
If a return is approved because of an error or confirmed defect caused by Jonny Jewels, we will provide instructions regarding the return or replacement process.
Contact Us
If you have an issue with your order, please contact Jonny Jewels through our official Contact page and include your order information.
We want every customer to receive the piece they ordered and will review legitimate order issues fairly.